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Frequently Asked Questions
1. What are
the benefits of broadband?
A broadband connection allows you to access the internet nearly
always for a fixed monthly fee. Broadband is also much faster than
dial-up. Broadband download speeds start at 512kb (We deal now
offering up to 8 Mbps for Home)
2. What is wireless broadband?
Wireless broadband, or WiFi, is simply broadband without a cable
between your PC and our Tower, which transmits your requests to the
internet. You can link several wireless-enabled devices to one
wireless router, creating a wireless network also.
3. How does wireless broadband
work?
We will provide you wireless device (CPE) that uses radio waves to
transmit your requests from your computer(s), to our Tower, Our
Radio Tower Manages your Internet Request.
4. Benefits of wireless broadband
A. fewer cables around the house
B. Stable Connectivity, no fear of cutting wires
C. Link several wireless devices (eg two pcs, a pc and a laptop, a
pc, laptop and PDA) Using WIFI Router
5. Can I get broadband over a
wireless network in my home ( I Want internet Sharing between Users?
Yes, You will need a wireless router . You can buy this router from
us or from shop. We will help you to setup your network. If you set
up a wireless network by yourself in your home you should ensure you
have adequate security so people in the local area cannot access
your network.
6. How fast will my broadband be?
While we're a long way from the interminable waits of dial-up in the
mid-1990s, it is true that broadband can sometimes fail to live up
to expectations. We are now offering up to 4 Mb broadband for home
or small business users. We offer leased line up to100Mbps
7. how much speed shall we get?
At connection speed of 512 Kbps your max download speed will be 64
KB/s (Note the difference between "bit and byte)
8. What is the contention ratio or
Shared Internet Connection, or What does that mean 1:1 Connection or
1:4 Connection?
Home Broadband Connection is shared one, that's why it costs lowerer.
It means that your Connection speed vary according to number of
simultaneous users.
If you see a contention ratio of, say, 1:4, this means that 8
subscribers share that 1 Mbps of bandwidth.
Business packages often have lower contention ratios or even 1:1,
because it is essential to them that they have a continually fast
service.
9 . What does download speed mean
or Download Limit?
This is the speed per second at which you can download information
(eg a webpage, a song, a film or a pdf) to your computer. Broadband
download speeds vary from 512kb to more (1Mb, or 1Megabit per
second, is 1024 kb, or 1024 kilobits per second, so you can see the
wide variation in download speeds). In practice, the speed you
receive is depend on many factors, including the contention ratio
and your distance from your local Tower– you will notice that most
providers offering higher download speeds will say that the higher
speed is “up to 8MB” or “up to 24Mb” as they cannot guarantee the
top speed.
Download speed refers to how quickly you can download something, the
download allowance refers to how much you are allowed to download in
a given timespan. Some give specific usage limits such as 1GB, or
1Gig, which is equivalent to 1024 Megabytes (or 1024Mb). Many
broadband providers advertise unlimited download allowances on some
of their broadband packages - however these will nearly always come
with a fair usage policy.
10. How to become our customer?
Just visit our Website - www.airnetwork.in and order the broadband
by filling up form. you may contact our sales team. They will quote
accordingly
11. Which broadband speed do I
need?
Our 1 Mbps download speed should be enough to check your emails,
upload and view photos, play online games. If you are an avid online
gamer, if you download and share a lot of big files, or if several
of your family members are heavy users, then we suggest opting for a
faster broadband package.
Also, if you need more speed for uploading large files, you can
subscribe to our broadband Leased Line packages starting from 4Mbps
Download/Upload Speed. If you have no idea, call us and our Sales
representative will help you.
12. Why does my high speed package
seems a little slow?
If your higher-speed package is slower than it should be, verify
that no other application, such as a peer-to-peer sharing software,
is slowing down your experience. If you use a Wi-Fi router, check
that it’s protected with a password and that no intruders are using
it. Also verify that your PC or connected device is close to the
router.
You may also check your broadband speed. For Checking, connect your
computer directly to LAN interface of your CPE.
As is the practice with most ISPs around the world, the speed to
which you have subscribed to is an ‘up to’ speed, meaning that at
peak times it might be slower. The service is also asymmetric, which
means that the upload and download speeds are different. The
download speed is the higher of the two and represents the speed at
which you can receive data from the internet. The upload speed is
the speed at which you can send data to the internet. The download
speed is the one mentioned in your subscription.
13. What types of
applications/services could lead to high data usage?
Streaming music or video can typically lead to high
14. Can I upgrade or downgrade the
broadband speed package?
Yes. This can be done by yourself from login into Client Portal or
simply calling Customer Care or by visiting any one of our shops.
Upgrades/Downgrades are free of charge.
Note :- Upgrade or downgrade your Package only when your Monthly
account is Expired.
15. How do I pay? or how do i
recharge my Account ?
Login Client portal www.airnetwork.in
A. recharge directly from client Portal using Credit/Debit Cards
B. Visit our office and pay or make deposit to our bank account and
inform us by email.
16 How do I check my Usage
Details and Paid Invoices?
Login Client portal - www.airnetwork.in
17. How can I protect myself from
viruses?
Ensure you've installed appropriate anti-virus protection software
on your PC and verify that your software is always up to date. Also,
be wary of e-mail attachments as many viruses, worms, hoaxes,
Trojans and other forms of malicious software can be spread via
email, usually as attachments. Unless you trust the sender and you
are absolutely sure that the attachment is legitimate, please don’t
open it.
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