General Information - FAQs

 + Applicable service tax is included in all plans.
 + Transfer = Downloads + Uploads
 + Speeds mentioned in all broadband plans are burstable up to the specified speed limit of the plan. In shared broadband connection, bandwidth depends on no. of simultaneous user. Actual speed may vary time to time. You may apply for leased Line or business plan for guaranteed speed.

 + Static IP-Public (Dialer based) available @ Rs 250/IP monthly on demand.

 + All packages are Subject to Technical Feasibility. It is sole discretion of the company to decide the technical feasibility.
 + All packages are Pre-paid and no refund will be given in any case.
 + Installation Charge is non-refundable in any event.
 + In normal circumstances, expected time for NEW Installation is 7 working days after technical feasibility is done.
 + Renewal Activation will be done immediatly after submission of payments at office or after online payment.
 + Shifting charges for Wireless connection is  1000/-. Shifting is subject to technical feasibility at proposed new location.

 + Internet Security is Subscribers responsibility and all Customers are advised to take necessary security precautions.
 + Internet is a Shared medium and any end to end bandwidth cannot be assured.

· Documents Required for New Connection
 + One Passport size Photo.
 + One Photo ID Proof (License/PAN Card/Voter ID) Photo Copy.
 + One Address Proof (Electricity Bill/BSNL Telephone Bill/SMC Tax Bill). Without documents Application CRF will be rejected.

Frequently Asked Questions

What are the benefits of broadband?
A broadband connection allows you to access the internet nearly always for a fixed monthly fee. Broadband is also much faster than dial-up. Broadband download speeds start at 512kb (We deal now offering up to 4Mbps for Home, Mbps for Business (Leased Line)) while dial up speeds are typically around 57.6kb.


Can I get broadband over a wireless network in my home ( I Want internet Sharing between Users?
Yes, You will need a wireless router . You can buy this router from us or from shop. We will help you to setup your network. If you set up a wireless network by yourself in your home you should ensure you have adequate security so people in the local area cannot access your network.

How fast will my broadband be?
While we're a long way from the interminable waits of dial-up in the mid-1990s, it is true that broadband can sometimes fail to live up to expectations. We are now offering up to 8 Mbps broadband for home or small business users. We offer leased line up to100Mbps

7. What do Mb/s, KB/s, MB/s, Megabit/s mean?
At connection speed of 512 Kbps your download Speed will be 64 KB/S (note the difference between Kilobits/s & KiloByte/s)

What is the contention ratio or Shared Internet Connection, or What does that mean 1:1 Connection or 1:8 Connection?
Home Broadband Connection is shared one, that's why it costs lowerer. It means that your Connection speed vary according to Number of Simultaneous Users.
If you see a contention ratio of, say, 1:8, this means that 8 subscribers share that 1 Mbps of bandwidth.
           Business packages often have lower contention ratios or even 1:1, because it is essential to them that they have a continually fast service.

What does download speed mean or Download Limit?
This is the speed per second at which you can download information (eg a webpage, a song, a film or a pdf) to your computer. Broadband download speeds vary from 512kb to more (1Mb, or 1Megabit per second, is 1024 kb, or 1024 kilobits per second, so you can see the wide variation in download speeds). In practice, the speed you receive is depend on many factors, including the contention ratio and your distance from your local Tower– you will notice that most providers offering higher download speeds will say that the higher speed is “up to 8MB” or “up to 24Mb” as they cannot guarantee the top speed.

Download speed refers to how quickly you can download something, the download allowance refers to how much you are allowed to download in a given timespan. Some give specific usage limits such as 1GB, or 1Gig, which is equivalent to 1024 Megabytes (or 1024Mb). Many broadband providers advertise unlimited download allowances on some of their broadband packages - however these will nearly always come with a fair usage policy.

How to become our customer?
Just visit our Website - www.airnetwork.in and order the broadband by filling up form. you may contact our sales team. They will quote accordingly

Which broadband speed do I need?
Our 1 Mbps download speed should be enough to check your emails, upload and view photos, play online games. If you are an avid online gamer, if you download and share a lot of big files, or if several of your family members are heavy users, then we suggest opting for a faster broadband package.

Also, if you need more speed for uploading large files, you can subscribe to our broadband Leased Line packages starting from 4Mbps Download/Upload Speed. If you have no idea, call us and our Sales representative will help you.

 What is a connection charge or setup charge?
Our setup charge depends on the connection type and market competition. It may vary time to time. For updated setup charge , kindly visit the website on regular basis.

Kindly note down the thing that Setup charge and bandwidth charges are prepaid and non-refundable.

Total charge = Setup charge + Security money deposit (if any) + 1 month prepaid bandwidth charge (if monthly contract)

Why does my high speed package seems a little slow?
If your higher-speed package is slower than it should be, verify that no other application, such as a peer-to-peer sharing software, is slowing down your experience. If you use a Wi-Fi router, check that it’s protected with a password and that no intruders are using it. Also verify that your PC or connected device is close to the router.

You may also check your broadband speed. For Checking, connect your computer directly to LAN interface of your CPE.

As is the practice with most ISPs around the world, the speed to which you have subscribed to is max speed, meaning that at peak times it might be slower. The service is also asymmetric, which means that the upload and download speeds are different. The download speed is the higher of the two and represents the speed at which you can receive data from the internet. The upload speed is the speed at which you can send data to the internet. The download speed is the one mentioned in your subscription.


What types of applications/services could lead to high data usage?
Streaming music or video can typically lead to high

Can I upgrade or downgrade the broadband speed package?
Yes. This can be done by yourself from log into Client Portal or simply calling Customer Care. Upgrades/Downgrades are free of charge.


How do I pay? or how do i recharge my Account ?
Login into Client portal form our Website - www.airnetwork.in

You have 3 Recharge Option
A. Pay directly from client Portal using Credit/Debit Cards
B. Visit our office and pay cash or make deposit in our bank account (send an email regarding payment)

How do I check my Usage Details and Paid Invoices?
Login into Client portal form our Website - www.airnetwork.in

 

How can I protect myself from viruses?
Ensure you've installed appropriate anti-virus protection software on your PC and verify that your software is always up to date. Also, be wary of e-mail attachments as many viruses, worms, hoaxes, Trojans and other forms of malicious software can be spread via email, usually as attachments. Unless you trust the sender and you are absolutely sure that the attachment is legitimate, please don’t open it.